Private by design
Each request opens a controlled space for the member and the roles responsible for support.
MurFFy for Discord
Turn Discord questions into an organized support queue
MurFFy creates private ticket spaces from configurable panels. Staff can claim requests, collaborate, close resolved cases and keep a transcript for follow-up.
Overview
A workflow your team can operate
MurFFy creates private ticket spaces from configurable panels. Staff can claim requests, collaborate, close resolved cases and keep a transcript for follow-up.
Why communities choose it
Clear ownership
Claiming shows who is handling a ticket and reduces duplicated replies.
Conversation history
Transcripts preserve the available message history after a ticket is closed.
What you can configure
Ticket panels
Publish buttons for different request types and direct each type to the right team.
- Multiple ticket categories
- Role-based access
- Custom opening messages
Staff workflow
Give supporters practical controls without asking them to manage channels manually.
- One-click claiming
- Add or remove participants
- Close and transcript actions
Start in three steps
- 1
Build a panel
Choose the channel, request types and member-facing labels.
- 2
Set staff access
Select the support roles and permissions for created tickets.
- 3
Test the lifecycle
Open, claim, close and read a test transcript before launch.
Built for real communities
Community support
Separate account, rule and technical questions from public chat.
Applications and partnerships
Route structured requests to the people who can decide.
Frequently asked questions
Can users see other tickets?
No. Ticket channels are created with access for the requester and configured staff.
Are transcripts available after closing?
Yes. MurFFy can preserve a readable transcript of the ticket conversation.
Can different buttons reach different teams?
Yes. Configure ticket options and access to match the request category.
Put MurFFy to work on your Discord server
Add the bot, choose your server and configure the module from one web dashboard. You can start with the free plan and expand when your community needs more.